Retail Department Lead – Guest Experience & Team Growth

The Paper Store; Somerset (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Paper Store in Somerset, MA is seeking a Department Manager to lead high-performing teams and deliver World Class Service using the GUEST approach. Responsibilities include payroll management, staff training, and upholding store standards.

You will drive sales, maintain visuals, and ensure efficient store operations, including opening/closing and promotions. A flexible schedule including nights, weekends, and holidays is required.

Qualifications

• Experience in specialty retail preferred.
• Ability to multitask while attending customers.
• Flexible schedule nights, weekends, and holidays.
• Proficient in Microsoft Office and POS systems.

Responsibilities

• Deliver World Class Service using the G.U.E.S.T. approach.
• Greet and welcome every customer warmly and with enthusiasm.
• Explain product features and benefits to customers.
• Lead and train staff to meet sales goals and standards.
• Open/close the store and manage POS operations.
• Maintain visual presentation standards and store cleanliness.

Skills

Customer service

Leadership

Sales skills

Team motivation

Communication

Multitasking

Microsoft Office

POS proficiency

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Somerset, MA is seeking a Department Manager to lead high-performing teams and deliver World Class Service using the GUEST approach. Responsibilities include payroll management, staff training, and upholding store standards.

You will drive sales, maintain visuals, and ensure efficient store operations, including opening/closing and promotions. A flexible schedule including nights, weekends, and holidays is required.