Guest Experience Specialist (Retail Sales)

The Paper Store; Geneva (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

The Paper Store in Geneva, IL is hiring a Sales Associate to deliver friendly, world-class service in a fast-paced retail setting. You will help customers, process purchases at the POS, stock shelves, and maintain merchandising standards while upholding company guidelines.

Ideal candidates have flexible availability, are able to stand for long periods, and enjoy working as part of a team. Training will cover the G.U.E.S.T. service approach and product knowledge to drive sales.

Qualifications

• Previous experience in specialty retail is preferred, but not required.
• Flexible schedule including nights, weekends and holidays.
• Ability to multitask while assisting customers in a fast-paced environment.
• Work well in a team environment.
• Proficient with POS systems and basic computer use.
• Ability to stand for long periods and maintain professional presentation.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering world class service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customers’ needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer and invite them to return and shop with us again.
• Be a TPS brand ambassador and build customer loyalty through friendly, attentive service.
• Maintain professional presentation in attire and conduct per dress code and policies.
• Support all sales efforts and initiatives across channels to maximize sales.
• Capture accurate customer information at the POS and process promotions correctly.

Skills

GUEST service

Customer service

Sales technique

POS systems

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

The Paper Store in Geneva, IL is hiring a Sales Associate to deliver friendly, world-class service in a fast-paced retail setting. You will help customers, process purchases at the POS, stock shelves, and maintain merchandising standards while upholding company guidelines.

Ideal candidates have flexible availability, are able to stand for long periods, and enjoy working as part of a team. Training will cover the G.U.E.S.T. service approach and product knowledge to drive sales.