Guest Experience Department Leader

The Paper Store, Inc.; East Islip (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

The Paper Store, Inc. is seeking a Department Manager to lead a high-performing team in a busy retail environment in New York. You will drive sales, manage payroll within budget, and ensure exceptional guest service using the G.U.E.S.T. approach.

You will train staff, maintain visual standards, and coordinate with store leaders to deliver a superior customer experience while upholding company policies and compliance requirements.

Qualifications

• Previous experience in specialty retail is preferred.

Responsibilities

• Act as TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits with in-depth knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank customers and invite them to return.
• Be a TPS Brand Ambassador and build customer loyalty.
• Motivate the team daily with positive feedback and TPS recognition.

Skills

Customer service

Leadership

Staff training

Merchandising

Teamwork

Communication

Problem solving

Adaptability

Attention to detail

Safety awareness

Tools

POS Systems

Microsoft Office

Job description

The Paper Store, Inc. is seeking a Department Manager to lead a high-performing team in a busy retail environment in New York. You will drive sales, manage payroll within budget, and ensure exceptional guest service using the G.U.E.S.T. approach.

You will train staff, maintain visual standards, and coordinate with store leaders to deliver a superior customer experience while upholding company policies and compliance requirements.