Department Leader: Sales, Service & Team Mastery

The Paper Store, Inc.; Wheaton (IL); Presencial; USD 50 000 - 65 000; Tempo integral

Resumo da oferta

The Paper Store in Wheaton, IL is seeking a Department Manager to lead a high-performing team and deliver World Class Service through the GUEST approach. You will recruit, train, and coach staff, manage payroll within budget, and maintain visual standards and operational efficiency.

You’ll open and close the store, supervise POS and sales-floor activities, and collaborate with district and corporate partners to drive sales and customer loyalty.

Qualificações

• Previous experience in specialty retail is preferred.
• Ability to multi-task while focusing on customers.
• Strong leadership and team-building capabilities.

Responsabilidades

• Act as a TPS Champion by modeling the GUEST service approach.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits with in-depth knowledge.
• Suggest additional items to build onto sales using effective techniques.
• Train staff in all areas of the store and ethical conduct.
• Maintain visual presentation standards and store operations.
• Lead and motivate the team with positive feedback and TPS programs.
• Open/close the store, manage POS, and supervise sales floor.
• Coordinate with district managers and promote loyalty programs.

Conhecimentos

Leadership

Customer service

Communication

Sales skills

Ferramentas

POS Systems

Microsoft Office

Descrição da oferta de emprego

The Paper Store in Wheaton, IL is seeking a Department Manager to lead a high-performing team and deliver World Class Service through the GUEST approach. You will recruit, train, and coach staff, manage payroll within budget, and maintain visual standards and operational efficiency.

You’ll open and close the store, supervise POS and sales-floor activities, and collaborate with district and corporate partners to drive sales and customer loyalty.