Department Manager: Lead Service, Sales & Team Growth

The Paper Store, Inc.; Geneva (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

The Paper Store, Inc. is seeking a Department Manager to lead a high-performing team and deliver exceptional customer service through the GUEST service approach. You will mentor staff, manage payroll within budget, and maintain visual standards while driving sales across all departments.

This role requires flexible hours, strong leadership, and the ability to train others, with opportunities to travel for new store openings and remodels as needed.

Qualifications

• Experience in specialty retail preferred.
• Ability to multi task while assisting customers.
• Flexible schedule including nights, weekends and holidays.
• Strong leadership and team-building skills.
• Proficient with POS systems and Microsoft Office.

Responsibilities

• Act as TPS Champion by delivering World Class Service.
• Greet customers warmly, understand needs and explain product features.
• Suggest additional items using effective selling techniques.
• Lead and motivate the team daily with recognition programs.
• Train staff across departments and cross-train to support bench strength.
• Open/close store, manage POS, sales floor and break schedules.
• Drive sales and customer loyalty via promotions and events.
• Keep promotions signage up to date and communicate via email/Smart Sheet.
• After training, perform ear piercings and ensure safe, sanitary procedure at select locations.

Skills

People leadership

Customer service

Multi-tasking

Microsoft Office

POS systems

Team building

Communication

Problem solving

Tools

POS systems

Microsoft Office

Job description

The Paper Store, Inc. is seeking a Department Manager to lead a high-performing team and deliver exceptional customer service through the GUEST service approach. You will mentor staff, manage payroll within budget, and maintain visual standards while driving sales across all departments.

This role requires flexible hours, strong leadership, and the ability to train others, with opportunities to travel for new store openings and remodels as needed.