Department Leader - Guest Service & Sales

The Paper Store; Ramsey (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

The Paper Store in Ramsey, NJ is seeking a Department Manager to lead a high-performing team and deliver an exceptional customer experience under the G.U.E.S.T. service framework.

This role focuses on sales leadership, payroll management within budget, staff training, and maintaining visual and operational standards. Key responsibilities include coaching associates, maintaining product knowledge, and ensuring a positive work environment.

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi-task while assisting customers.
• Ability to lead and adapt to change.
• Proficient with Microsoft Office and POS systems.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver World Class Service.
• Greet customers warmly and identify needs.
• Explain product features related to customer needs with in-depth knowledge.
• Lead and coach associates, maintain store standards and visual presentation.
• Open/close the store, manage POS, and coordinate breaks.

Skills

Customer service

Leadership

Multi-tasking

Communication

Attention to detail

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Ramsey, NJ is seeking a Department Manager to lead a high-performing team and deliver an exceptional customer experience under the G.U.E.S.T. service framework.

This role focuses on sales leadership, payroll management within budget, staff training, and maintaining visual and operational standards. Key responsibilities include coaching associates, maintaining product knowledge, and ensuring a positive work environment.