Retail Department Lead & Training Coach

Floor & Decor; Lone Tree (CO); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Health Insurance

Job summary

Floor & Decor is hiring to train and develop Product Sales Specialists, ensuring customers receive knowledgeable service and strong product information. The role focuses on coaching staff, certifying specialists, and maintaining accurate pricing and display standards across the department.

The position emphasizes delivery of excellent customer experiences in a fast-paced home improvement environment, with opportunities for growth and competitive pay.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Complete product specialist certification courses.
• Maintain merchandise, pricing, and department organization.
• Assist customers with product questions and selections.
• Process sales and returns per guidelines.
• Present informational classes to customers.

Skills

Customer service

Verbal & written communication

Multi-tasking

Education

High School Diploma or GED

Tools

POS system

Forklift certification

Job description

Floor & Decor is hiring to train and develop Product Sales Specialists, ensuring customers receive knowledgeable service and strong product information. The role focuses on coaching staff, certifying specialists, and maintaining accurate pricing and display standards across the department.

The position emphasizes delivery of excellent customer experiences in a fast-paced home improvement environment, with opportunities for growth and competitive pay.