Retail Training & Customer Experience Lead

Floor & Decor Holdings Inc.; Peachtree City (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Healthcare plans

Paid vacation and holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Sales Specialist to train product sales specialists and ensure customers receive exceptional service with expert product information. The role emphasizes safety, presentation, and effective merchandising across the department.

Qualifications include a high school diploma or GED and at least one year of customer service or sales experience. Strong communication and multitasking abilities are essential in a fast-paced retail environment.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide direction to product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Assist customers with product questions and selections.
• Process checkout and returns following guidelines.
• Stock and tag merchandise displays and create price tags/signage.
• Communicate inventory needs to management.

Skills

Customer service

Communication

Sales experience

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Customer Sales Specialist to train product sales specialists and ensure customers receive exceptional service with expert product information. The role emphasizes safety, presentation, and effective merchandising across the department.

Qualifications include a high school diploma or GED and at least one year of customer service or sales experience. Strong communication and multitasking abilities are essential in a fast-paced retail environment.