Retail Department Lead & Trainer

Floor & Decor; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Job summary

Floor & Decor in Sarasota, FL is seeking a structured trainer for Product Sales Specialists. You will develop frontline staff, reinforce the company’s customer service standards, and ensure shoppers receive expert product information and an exceptional shopping experience.

Responsibilities include delivering training, certifying staff, maintaining merchandising standards, and coordinating store-floor operations to support sales growth and customer satisfaction.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with Floor & Decor's core values.
• Demonstrate safe forklift operation and handling as required.
• Provide direction to product sales specialists to ensure attentive customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Maintain department merchandising, pricing and organization.

Skills

Excellent communication

Multi-tasking

Education

High School Diploma or GED

1 year customer service/sales experience

Job description

Floor & Decor in Sarasota, FL is seeking a structured trainer for Product Sales Specialists. You will develop frontline staff, reinforce the company’s customer service standards, and ensure shoppers receive expert product information and an exceptional shopping experience.

Responsibilities include delivering training, certifying staff, maintaining merchandising standards, and coordinating store-floor operations to support sales growth and customer satisfaction.