Retail Department Lead: Train & Elevate Customer Experience

Floor & Decor; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k matching

Employee Stock Purchase Plan

Paid time off

Job summary

Floor & Decor in Des Moines, IA is seeking a Trainer for Product Sales Specialists to ensure customers have a positive shopping experience by delivering exceptional service and accurate product information. The role includes developing staff, delivering certifications, and upholding merchandising and pricing standards.

You will lead training on the basic P's of retail, supervise checkout procedures, and communicate SOPs.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience preferred.
• Excellent communication skills (verbal & written).

Responsibilities

• Greet customers in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process checkout and returns using the POS system according to guidelines.
• Complete product specialist certification courses.
• Ensure merchandising, pricing, and organization of the department.

Skills

Excellent communication

Customer service

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor in Des Moines, IA is seeking a Trainer for Product Sales Specialists to ensure customers have a positive shopping experience by delivering exceptional service and accurate product information. The role includes developing staff, delivering certifications, and upholding merchandising and pricing standards.

You will lead training on the basic P's of retail, supervise checkout procedures, and communicate SOPs.