Retail Department Lead — Lead, Serve & Grow

E&H Hardware Group, LLC; Middlefield Township (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off and Holiday Pay

Employee Assistance Program

Generous Employee Discount

Career Growth Opportunities

Job summary

E&H Ace Hardware in Ohio is seeking a dedicated Department Lead to drive sales, maintain department organization, and support daily operations on the sales floor. You’ll own performance, presentation, and inventory for your department while delivering outstanding customer experiences.

You will lead by example, mentor teammates, and collaborate with store leadership to ensure smooth operations and strong customer service across shifts.

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Ability to lead by example and work well within a team.
• Strong product knowledge and willingness to learn.
• Familiarity with retail computer systems, Microsoft Office, or Teams a plus.

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture.
• Answer questions, locate merchandise, and assist with in-store and online orders.
• Promote the Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in assigned department(s).
• Ensure department signage is accurate and up to date.
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas.
• Participate in seasonal resets and overall store visual standards.
• Open and/or close the store as needed and serve as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate effectively with store leadership.
• Flex schedule to include evenings, weekends, and holidays as needed.

Skills

Retail Experience

Customer Service

Team Leadership

Product Knowledge

Detail Orientation

Education

High School Diploma or Equivalent

Tools

Retail Computer Systems

Microsoft Office

Teams

Job description

E&H Ace Hardware in Ohio is seeking a dedicated Department Lead to drive sales, maintain department organization, and support daily operations on the sales floor. You’ll own performance, presentation, and inventory for your department while delivering outstanding customer experiences.

You will lead by example, mentor teammates, and collaborate with store leadership to ensure smooth operations and strong customer service across shifts.