Retail Department Lead — Elevate Customer Experience

SmartRecruiters, Inc.; Dayton (OH); On-site; USD 48,216,000 - 56,482,000; Full time

Benefits offered by this job

Staff Discount

Comprehensive Benefits

401K matching

Paid Time Off

Job summary

H&M is seeking a Department Supervisor in Dayton to drive Sales and Profit by delivering an exceptional customer experience. You will lead a team, maintain visual standards, and work with the Department Manager to seize commercial opportunities while ensuring compliance with policies and procedures.

Responsibilities include omni customer experience, loyalty program promotion, and daily operations from opening to closing, with focus on fashion knowledge and collaborative team leadership.

Qualifications

• Emerging leader who enjoys taking responsibility
• Ambitious, effective communicator with strong numbers skills
• Achievement-oriented, motivated by performance and customer centricity

Responsibilities

• Support omni customer experience and visual/merchandising in line with global guidelines
• Promote customer loyalty app and in-store sustainability initiatives
• Ensure smooth fitting room, checkout, returns and exchanges, and accurate admin routines
• Keep up-to-date with fashion trends and provide product knowledge to customers
• Collaborate with store team and Visual Merchandiser for planning and teamwork
• Open and close the store daily and maintain clean, stocked sales floor and BOH areas

Job description

H&M is seeking a Department Supervisor in Dayton to drive Sales and Profit by delivering an exceptional customer experience. You will lead a team, maintain visual standards, and work with the Department Manager to seize commercial opportunities while ensuring compliance with policies and procedures.

Responsibilities include omni customer experience, loyalty program promotion, and daily operations from opening to closing, with focus on fashion knowledge and collaborative team leadership.