Retail Department Lead: Customer Experience & Sales

H&M; Fairview Heights (IL); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff Discount

Medical, Vision and Dental Coverage

401K

Job summary

H&M is seeking a Department Supervisor in the United States to drive Sales and Profit goals while delivering an exceptional customer experience across the store. You will lead a team, manage daily operations, and ensure compliance with company standards and policies.

The role emphasizes leadership, strong communication, numerical analysis, and a customer-centric mindset to optimize performance and service levels in a dynamic retail environment.

Qualifications

• Emerging leader with responsibility for team
• Ambitious and an effective communicator with numbers
• Analytical mindset focusing on performance and customer focus

Responsibilities

• Support Sales and Profit goals by delivering best customer experience
• Promote omni-channel and in-store initiatives
• Maintain visual and commercial standards
• Ensure accurate cash handling, returns and exchanges
• Open and close store daily while maintaining procedures

Skills

Emerging leader

Effective communicator

Analytical

Numerical skills

Customer centric

Job description

H&M is seeking a Department Supervisor in the United States to drive Sales and Profit goals while delivering an exceptional customer experience across the store. You will lead a team, manage daily operations, and ensure compliance with company standards and policies.

The role emphasizes leadership, strong communication, numerical analysis, and a customer-centric mindset to optimize performance and service levels in a dynamic retail environment.