Retail Department Lead: Elevate Customer Experience

Hmgroup; Burlington (MA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Employee discount

Wellbeing programs

Colleague Resource Groups (CRGs)

Job summary

H&M is seeking a Department Supervisor to drive sales and customer experience in the Burlington, MA store. You will lead a team, ensure visual and commercial standards, and collaborate with the Area team on stock and promotions.

Ideal candidates are ambitious, communicative, and comfortable analyzing data to improve performance. The role emphasizes in-store leadership, teamwork, and adherence to company policies and local regulations.

Qualifications

• Emerging leader who takes responsibility and drives results.
• Ambitious, effective communicator and analytical problem-solver.
• Able to work with numbers and manage statistics to inform decisions.

Responsibilities

• Support sales and profit goals while delivering the Best Customer Experience.
• Lead a team to ensure high fashion quality, visuals, and customer service.
• Open and close store daily; maintain BOH organization and stock levels.
• Promote in-store omni services, loyalty app, and sustainability initiatives.
• Coordinate with Visual Merchandiser teams and provide regular feedback.

Skills

Leadership

Communication

Analytical thinking

Numerical skills

Job description

H&M is seeking a Department Supervisor to drive sales and customer experience in the Burlington, MA store. You will lead a team, ensure visual and commercial standards, and collaborate with the Area team on stock and promotions.

Ideal candidates are ambitious, communicative, and comfortable analyzing data to improve performance. The role emphasizes in-store leadership, teamwork, and adherence to company policies and local regulations.