Retail Department Lead: Customer Experience & Sales

Hmgroup; Portland (OR); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programs

Retirement plan

Paid time off

Community day

Employee discount

Job summary

H&M in Portland is seeking a Department Supervisor to lead a team in delivering exceptional customer experiences and achieving store goals. You will manage day-to-day store operations, ensure brand-standard visual and service quality, and drive sales with a collaborative approach across departments.

The role requires a proactive leader who communicates effectively, analyzes performance, and supports colleagues to meet customer and store objectives.

Qualifications

• Emerging leader capable of taking responsibility and guiding a team.
• Ambitious, effective communicator and supportive leader.
• Analytical, able to work with numbers and statistics.

Responsibilities

• Drive sales and profit by delivering the best customer experience.
• Ensure omnichannel customer service and visual standards.
• Promote Hello Member loyalty and in-store sustainability initiatives.
• Oversee checkout, returns, exchanges, and admin routines.
• Stay updated on fashion trends and educate customers.
• Lead and develop store team; collaborate with Visual Merchandiser.
• Open and close store; maintain stock, price signs and BOH.

Skills

Leadership

Communication

Analytical thinking

Numerical skills

Job description

H&M in Portland is seeking a Department Supervisor to lead a team in delivering exceptional customer experiences and achieving store goals. You will manage day-to-day store operations, ensure brand-standard visual and service quality, and drive sales with a collaborative approach across departments.

The role requires a proactive leader who communicates effectively, analyzes performance, and supports colleagues to meet customer and store objectives.