Retail Department Lead - Customer Experience & Growth

H&M; Portland (OR); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Staff Discount

Medical Coverage

Vision Coverage

Dental Coverage

401K

Job summary

H&M in Portland, OR, is seeking a Department Supervisor to help achieve sales and profit goals while delivering the best customer experience in the department and store. The role emphasizes leadership, team development, and adherence to store standards and processes.

You will work with the team to promote loyalty initiatives, ensure top-notch customer service, and manage day-to-day operations including opening/closing, stock, and floor presentation. Competitive benefits accompany the role.

Qualifications

• Emerging leader who can take responsibility and motivate others.
• Strong communication and analytical problem-solving abilities.
• Customer-centric mindset with a focus on delivering experience.

Responsibilities

• Support omni customer experience and store merchandising per guidelines.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Ensure accurate checkout, returns and exchanges with proper admin routines.
• Open and close the store daily and maintain a tidy sales floor.
• Provide leadership and share knowledge with store team; communicate regularly.

Skills

Leadership potential

Communication skills

Analytical thinking

Customer service

Job description

H&M in Portland, OR, is seeking a Department Supervisor to help achieve sales and profit goals while delivering the best customer experience in the department and store. The role emphasizes leadership, team development, and adherence to store standards and processes.

You will work with the team to promote loyalty initiatives, ensure top-notch customer service, and manage day-to-day operations including opening/closing, stock, and floor presentation. Competitive benefits accompany the role.