Store Department Lead - Customer Experience & Ops

H&M; Bellingham (WA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Staff discount

Health benefits

PTO & holidays

401K

Commuter benefits

Job summary

H&M in Washington state seeks a Department Supervisor to support sales and profit goals by delivering an exceptional customer experience. You will align with global guidelines, drive visual merchandising, and coach a team to promote loyalty programs and sustainable initiatives.

You will collaborate with the Department Manager to identify opportunities, manage daily operations, and ensure accurate checkout and stock routines. This role emphasizes leadership and people development.

Qualifications

• Emerging leader who takes responsibility and drives results.
• Strong communication skills for teamwork and customer interactions.
• Analytical approach to performance metrics and store operations.

Responsibilities

• Support omni customer experience and visual/merchandising standards.
• Promote loyalty programs and sustainability initiatives in-store.
• Lead team in service, checkout accuracy, and product knowledge.
• Oversee opening/closing routines and maintain store procedures.
• Coordinate with Department Manager on opportunities and execution.

Skills

Emerging leader

Effective communicator

Analytical mindset

Numbers & statistics

Ambitious

Job description

H&M in Washington state seeks a Department Supervisor to support sales and profit goals by delivering an exceptional customer experience. You will align with global guidelines, drive visual merchandising, and coach a team to promote loyalty programs and sustainable initiatives.

You will collaborate with the Department Manager to identify opportunities, manage daily operations, and ensure accurate checkout and stock routines. This role emphasizes leadership and people development.