Store Department Lead: Customer Experience & Growth

SmartRecruiters, Inc.; California; On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Staff discount at H&M brands

Paid time off

Job summary

H&M in California is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will ensure compliance with policies and provide leadership to the team, driving results through visual and commercial execution.

The role emphasizes collaboration with the Department Manager, responsibility for opening/closing, and promoting loyalty initiatives while maintaining store standards and customer service excellence.

Qualifications

• To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Responsibilities

• Support omni customer experience and store presentation according to global guidelines.
• Promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Open and close the store daily; ensure admin routines for people and operations are followed.

Skills

Leadership

Communication

Analytical thinking

Job description

H&M in California is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will ensure compliance with policies and provide leadership to the team, driving results through visual and commercial execution.

The role emphasizes collaboration with the Department Manager, responsibility for opening/closing, and promoting loyalty initiatives while maintaining store standards and customer service excellence.