Retail Department Lead - Customer Experience

Burberry; New York (NY); On-site; USD 115,000 - 125,000; Full time

Job summary

Burberry in New York, NY is seeking an experienced Store Supervisor to lead a dynamic sales team and deliver the Burberry Experience. You will coach staff, drive category performance, and ensure superior customer service on the shop floor.

The role requires 1-2 years of supervisory retail experience, strong communication, and proficiency with POS systems and Apple devices. You will partner with the Store Manager on training and develop a high-performing team while upholding Burberry standards.

Qualifications

• Experience supervising or managing retail sales
• Strong interpersonal and communication skills
• Experience with Apple devices and digital tools
• Advanced knowledge of POS systems
• 1-2 years supervisory experience in retail sales

Responsibilities

• Lead sales associates to improve selling skills and achieve KPIs
• Drive category sales and partner with Store Manager on sell-through
• Coach team to deliver Burberry Experience and brand standards
• Manage customer flow and ensure high-quality service
• Lead onboarding of new joiners and ongoing staff development
• Resolve customer issues and escalate when needed
• Oversee post-void transactions and discount approvals in absence of store management

Skills

POS system

Customer service

Communication

Apple devices

Supervisory experience

Tools

Apple devices

Job description

Burberry in New York, NY is seeking an experienced Store Supervisor to lead a dynamic sales team and deliver the Burberry Experience. You will coach staff, drive category performance, and ensure superior customer service on the shop floor.

The role requires 1-2 years of supervisory retail experience, strong communication, and proficiency with POS systems and Apple devices. You will partner with the Store Manager on training and develop a high-performing team while upholding Burberry standards.