Retail Service Lead - Customer Experience Coach

Burberry; Troy (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Burberry in Troy, Michigan (US) seeks a Store Supervisor to lead daily floor operations and drive the Burberry Experience for every client. You will supervise sales associates, coach performance, and ensure seamless customer flow on the selling floor, aligning with brand standards and goals.

Ideal candidates have 1–2 years of supervisory experience in retail and comfort with POS systems and Apple devices. This role emphasizes delivering memorable customer service and supporting store leadership

Qualifications

• Experience supervising or managing a retail sales team.
• Strong customer service focus with ability to coach staff.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor to every client; act as a quality-control supervisor.
• Partner with associates to improve selling skills and close sales to achieve goals and KPIs.
• Lead a high-performing customer-facing team and provide feedback to ensure Burberry Experience aligns with brand strategies.

Skills

POS system

Apple devices

Retail supervision

Job description

Burberry in Troy, Michigan (US) seeks a Store Supervisor to lead daily floor operations and drive the Burberry Experience for every client. You will supervise sales associates, coach performance, and ensure seamless customer flow on the selling floor, aligning with brand standards and goals.

Ideal candidates have 1–2 years of supervisory experience in retail and comfort with POS systems and Apple devices. This role emphasizes delivering memorable customer service and supporting store leadership