Lead, Accessories Department — Elevate Luxury Service

BoF Careers; New York (NY); On-site; USD 115,000 - 125,000; Full time

Job summary

Burberry is seeking a store-level leader in New York to drive category performance and coach the sales team to deliver the Burberry Experience. You will supervise staff, ensure superb customer service, and align with brand standards to meet sales goals.

The role emphasizes coaching, daily operations oversight, and collaboration with store leadership to develop and retain talent while delivering an exceptional in-store experience.

Qualifications

• Advanced knowledge of POS system.
• Ability to handle complex customer service issues; e.g. dissatisfied customers, complaints, returns, repairs & after-sales.
• Fluent and professional dialogue with clients and staff.
• Experience with Apple mobile devices and comfort with digital tools.
• 1–2 years supervisory or management experience in retail sales.

Responsibilities

• Lead sales associates to improve selling skills and close sales to achieve KPIs.
• Drive sales for assigned category and partner with Store Manager on sell-through and training.
• Lead a high performing customer-facing team; coach on Burberry Experience and behaviours.
• Manage customer flow to ensure best service; set pace and standards.

Skills

POS system

Customer service

Communication

Apple devices

Retail supervisory

Tools

POS system

Apple devices

Job description

Burberry is seeking a store-level leader in New York to drive category performance and coach the sales team to deliver the Burberry Experience. You will supervise staff, ensure superb customer service, and align with brand standards to meet sales goals.

The role emphasizes coaching, daily operations oversight, and collaboration with store leadership to develop and retain talent while delivering an exceptional in-store experience.