Retail Customer Service Team Lead - Full Time

Bass Pro, LLC; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in New York is seeking a Customer Service Team Lead to guide department associates in merchandising, pricing and customer service. You will support store goals, staff scheduling, and event coordination while ensuring a top-notch customer experience.

The role emphasizes product knowledge, strong interpersonal skills, and leadership to foster a productive team environment. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or equivalent required.
• 2–4 years in retail sales experience preferred.
• Supervisory experience is a plus.

Responsibilities

• Direct daily activities of department associates.
• Assist in stocking, pricing, and merchandising tasks.
• Ensure excellent customer service and store presentation.
• Coordinate staff scheduling and training.
• Monitor and improve customer satisfaction metrics.
• Support events and promotions and maintain pricing accuracy.

Skills

Interpersonal skills

Customer service

Merchandising

Product knowledge

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

MS Excel

Job description

Bass Pro Shops in New York is seeking a Customer Service Team Lead to guide department associates in merchandising, pricing and customer service. You will support store goals, staff scheduling, and event coordination while ensuring a top-notch customer experience.

The role emphasizes product knowledge, strong interpersonal skills, and leadership to foster a productive team environment. Competitive hourly pay and benefits are offered.