Retail Team Lead: Customer Experience & Merchandising

Bass Pro Shops; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid holidays

Paid vacation

Paid sick time

Employee discount

Job summary

Bass Pro Shops is seeking a Team Lead for the Gifts department in New York. You will direct daily activities, manage merchandising and pricing, and support inventory control while ensuring an exceptional customer experience.

You will train and supervise staff, coordinate events, and work with management to maintain plan-o-grams and promotions. This role emphasizes leadership, teamwork, and service excellence.

Qualifications

• High school diploma or equivalent required; 2–4 years in retail sales preferred.

Responsibilities

• Direct daily activities of department associates, including customer service, merchandising, pricing and stocking.

Skills

Customer service

Sales leadership

Interpersonal skills

Merchandise knowledge

Training

Inventory control

Pricing

Presenting information

Education

High School Diploma

Tools

POS systems

Inventory software

Word processing / spreadsheets

Job description

Bass Pro Shops is seeking a Team Lead for the Gifts department in New York. You will direct daily activities, manage merchandising and pricing, and support inventory control while ensuring an exceptional customer experience.

You will train and supervise staff, coordinate events, and work with management to maintain plan-o-grams and promotions. This role emphasizes leadership, teamwork, and service excellence.