Retail Team Leader: Elevate Customer Experience

Bass Pro Shops; Town of Victor (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops in Town of Victor, NY, seeks a Team Leader to direct department associates in daily operations, including merchandising, pricing, inventory, and excellent customer service. You will supervise staff, assist in interviews and scheduling, coach for superior service, ensure plan-o-grams and pricing accuracy, and execute corporate directives to create a legendary guest experience.

Full time role with benefits including Health, Dental, Vision, 401k, and paid time off; Bass Pro Shops is

Qualifications

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Responsibilities

• Supports GSM/DM in achieving departmental sales, gross margin, shrinkage and payroll goals.
• Provides daily direction to the associates within the department.
• Prepares to-do / Task lists.
• Executes merchandising directives and maintains plan-o-grams as set by Corporate Office.
• Insures a pleasant and productive shopping experience for all customers.
• Assists the GSM / DM and HR Manager to staff the department with service oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM / DM and HR Manager.
• Maintains a high level of personal Customer Service; achieves better than Company average customer service results.
• Remains Product expert through ongoing product knowledge training; conducts product demos to entire staff.
• Assists the GSM / DM with coordination of all Special Events; pricing; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying needs, making product recommendations, and promoting programs including CLUB Membership, VOC and In-Store Pick-up.

Skills

Discount calculations

Reports analysis

Presentations

Meetings facilitation

POS & inventory systems

Interpersonal skills

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Bass Pro Shops in Town of Victor, NY, seeks a Team Leader to direct department associates in daily operations, including merchandising, pricing, inventory, and excellent customer service. You will supervise staff, assist in interviews and scheduling, coach for superior service, ensure plan-o-grams and pricing accuracy, and execute corporate directives to create a legendary guest experience.

Full time role with benefits including Health, Dental, Vision, 401k, and paid time off; Bass Pro Shops is