Retail Team Lead - Customer Experience & Merchandising

Basspro; Lehi (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Team Leader to guide department associates in merchandise presentation, pricing, inventory control, and customer service. You will execute merchandising directives, maintain planograms, and help staff for a productive, service-oriented store environment.

The role emphasizes coaching, scheduling, and teamwork to deliver a legendary shopping experience for every customer.

Qualifications

• High school diploma or equivalent required.
• 2–4 years in retail sales experience.
• Supervisory experience is a plus.
• Ability to calculate discounts, commissions, and percentages.
• Strong interpersonal skills and ability to work with staff and customers.

Responsibilities

• Directs department associates daily to achieve goals and provide customer service.
• Manages merchandising, pricing, inventory control, and planograms as directed by corporate.
• Assists in interviewing, training, and scheduling, and coaches staff for performance.
• Maintains excellent customer service and resolves issues with customers and staff.
• Coordinates special events and ensures pricing, UPC integrity, and proper assortments.

Skills

Financial math

Report analysis

Public speaking

Presentations

POS software

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Bass Pro Shops is seeking a Team Leader to guide department associates in merchandise presentation, pricing, inventory control, and customer service. You will execute merchandising directives, maintain planograms, and help staff for a productive, service-oriented store environment.

The role emphasizes coaching, scheduling, and teamwork to deliver a legendary shopping experience for every customer.