Retail Customer Service Team Lead & Front-End Manager

Whole Foods Market IP. L.P.; Akron (OH); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market IP. L.P. in Akron seeks a team-oriented individual with high energy and a passion for our products and values. You will provide outstanding customer service, uphold top retail standards, and support leadership in achieving cost, margin, and labor goals.

The role emphasizes mentorship, performance evaluations, and maintaining a positive, high-performance team environment while ensuring customer needs are met promptly and professionally.

Qualifications

• High energy and displays an affinity for our products, core values and company philosophy.
• Demonstrates advanced product knowledge and awareness of new products.
• Growth mindset towards greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team-building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient with assessing financial performance, monitoring profitability and inventory.
• Demonstrated leadership and decision-making abilities.
• Proficient with email, Microsoft Office and related applications.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Resolves customer questions and requests; addresses concerns as needed.
• Evaluates and documents Team Member work performance.
• Acts as point person in absence of Team Leader.
• Communicates and models WFM vision and goals.
• Maintains awareness of customer flows and directs Team Members to satisfy and delight customers.

Skills

Customer enthusiasm

Product knowledge

Leadership potential

Team building

Communication skills

Microsoft Office

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market IP. L.P. in Akron seeks a team-oriented individual with high energy and a passion for our products and values. You will provide outstanding customer service, uphold top retail standards, and support leadership in achieving cost, margin, and labor goals.

The role emphasizes mentorship, performance evaluations, and maintaining a positive, high-performance team environment while ensuring customer needs are met promptly and professionally.