Customer Service Team Lead & Front-End Support Manager

Whole Foods Market IP. L.P.; Las Vegas (NV); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market IP. L.P.

in Las Vegas seeks a Team Member with supervisory responsibilities to deliver outstanding customer service, uphold premier retail standards, and collaborate with the Team Leader to meet cost, margin, expense and labor targets. The role requires 18+ months of retail experience with 6+ months in supervision, plus the ability to lift 50 pounds and work a flexible schedule including nights and weekends.

Qualifications

• 18+ months retail Team Member experience and 6+ months supervisory experience.
• Ability to lift 50 pounds and perform physical tasks.
• Flexibility to work nights, weekends, and holidays.
• Experience with inventory and cost controls is a plus.

Responsibilities

• Deliver outstanding customer service.
• Set and achieve the highest standards of retail execution.
• Work with Team Leader to achieve cost, margin, expense and labor targets.
• Resolve customer questions and concerns as needed.
• Resolve team concerns or issues with Team Leader.
• Evaluate and document Team Member work performance.
• Act as point person in absence of Team Leader.
• Communicate and model WFM vision and goals.
• Foster a positive environment of teamwork and morale.
• Direct Team Members to satisfy and delight customers.

Skills

Customer service

Team leadership

Coaching

Product knowledge

Regulatory knowledge

Microsoft Office

Inventory management

Financial acumen

Communication skills

Safety policies

Job description

Whole Foods Market IP. L.P.

in Las Vegas seeks a Team Member with supervisory responsibilities to deliver outstanding customer service, uphold premier retail standards, and collaborate with the Team Leader to meet cost, margin, expense and labor targets. The role requires 18+ months of retail experience with 6+ months in supervision, plus the ability to lift 50 pounds and work a flexible schedule including nights and weekends.