Retail Team Lead: Front-End & Customer Support

Whole Foods Market IP. L.P.; Nashua (NH); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Nashua, NH is seeking a Team Member with a strong customer focus and leadership aptitude to support store operations. You will work with the Team Leader to meet cost, margin, and labor goals while delivering outstanding service to shoppers.

The role emphasizes product knowledge, teamwork, and adherence to safety policies, with opportunities to coach peers and contribute to a positive store environment.

Qualifications

• High energy, enthusiastic and aligned with core values.
• Demonstrates advanced product knowledge and awareness of new products.
• Growth mindset towards greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team-building and customer relationship skills.
• Proficient with email, Microsoft Office, and operations-related apps.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Communicates and models WFM vision and goals.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and morale.
• Maintains awareness of customer flows and directs Team Members to satisfy customers.
• Selects, trains, develops, mentors, motivates, and counsels Team Members.
• Provides timely, thorough, and thoughtful performance evaluations.
• Communicates and models WFM vision and goals.

Skills

Customer service

Retail sales

Leadership

Team mentoring

Communication

Safety policies

Email & Office

Inventory management

Tools

Microsoft Office

Job description

Whole Foods Market in Nashua, NH is seeking a Team Member with a strong customer focus and leadership aptitude to support store operations. You will work with the Team Leader to meet cost, margin, and labor goals while delivering outstanding service to shoppers.

The role emphasizes product knowledge, teamwork, and adherence to safety policies, with opportunities to coach peers and contribute to a positive store environment.