Team Leader - Customer Service & Team Development

Whole Foods Market IP. L.P.; Hillsboro (OR); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market IP. L.P. is seeking a Team Member who can assist the Team Leader in daily operations and lead Team Members with a focus on service, safety, and profitability. The role requires upholding store standards and supporting national and store programs.

Responsibilities include developing staff, managing customer questions, and ensuring health and safety regulations are followed. A flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• 18+ months retail Team Member experience.
• 6+ months of supervisory experience.
• Strong customer service and leadership capabilities.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person in absence of Team Leader.
• Communicates and models WFM vision and goals.
• Maintains awareness of customer flows and directs Team Members to satisfy customers.
• Selects, trains, mentors, motivates, and counsels Team Members.
• Provides timely, thorough performance evaluations.

Skills

Customer service

Leadership

Team building

Communication

Product knowledge

Regulatory & safety policies

Inventory management

Time management

Microsoft Office

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market IP. L.P. is seeking a Team Member who can assist the Team Leader in daily operations and lead Team Members with a focus on service, safety, and profitability. The role requires upholding store standards and supporting national and store programs.

Responsibilities include developing staff, managing customer questions, and ensuring health and safety regulations are followed. A flexible schedule including nights, weekends, and holidays is expected.