Customer Experience Team Leader

Whole Foods Market IP. L.P.; Midlothian (VA); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market IP. L.P. is seeking a Team Supervisor to drive exceptional customer service in a fast-paced retail setting. You will balance in-store and online order activities, monitor staff performance, and coordinate with store leadership and delivery partners to optimize customer satisfaction.

The role requires strong communication, leadership, and analytical skills, with the ability to coach Team Members, maintain safety standards, and adapt to shifting customer flows and labor needs.

Qualifications

• 18+ months retail experience with at least 6 months in a supervisory role.
• Strong ability to balance in-store and online customer service.
• Excellent interpersonal and communication skills.
• Ability to lift 50 lbs and work in a cold/wet environment.

Responsibilities

• Deliver outstanding customer experience and hold team members accountable.
• Balance in-store service with online order completion.
• Monitor customer flow and assign related tasks to balance needs.
• Maintain schedule to meet in-store needs and online capacity.
• Support collaboration with store leadership and partners, e.g., delivery drivers.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Leadership

Email proficiency

Office software

Retail systems

Tools

Microsoft Office

Dashboards

Retail systems

Job description

Whole Foods Market IP. L.P. is seeking a Team Supervisor to drive exceptional customer service in a fast-paced retail setting. You will balance in-store and online order activities, monitor staff performance, and coordinate with store leadership and delivery partners to optimize customer satisfaction.

The role requires strong communication, leadership, and analytical skills, with the ability to coach Team Members, maintain safety standards, and adapt to shifting customer flows and labor needs.