Customer Service Team Lead & Front‑End Support Manager

Whole Foods Market; Fairfax (VA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Fairfax, VA seeks a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, labor, and compliance. You will help lead and develop Team Members while delivering courteous, friendly service in line with store standards.

This role emphasizes strong customer service, retail execution, and teamwork to meet cost and performance targets. You will train, evaluate, and mentor staff, maintain health and safety standards, and support store

Qualifications

• Retail Team Member experience and supervisory experience required.
• Ability to lift 50 pounds and work in a fast-paced retail environment.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental lead in Team Leader's absence.
• Maintains awareness of customer flows and directs Team Members to delight customers.
• Provides timely performance evaluations.

Skills

High energy

Product knowledge

Growth mindset

Coaching

Interpersonal skills

Teaching

Regulatory knowledge

Financial acumen

Leadership

MS Office / Email skills

Job description

Whole Foods Market in Fairfax, VA seeks a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, labor, and compliance. You will help lead and develop Team Members while delivering courteous, friendly service in line with store standards.

This role emphasizes strong customer service, retail execution, and teamwork to meet cost and performance targets. You will train, evaluate, and mentor staff, maintain health and safety standards, and support store