Customer Experience Lead & Front-End Support Manager

Whole Foods Market IP. L.P.; Glen Allen (VA); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market is seeking a Team Member to deliver outstanding customer service and maintain the highest standards of retail execution. The role supports Team Leaders in achieving cost, margin, expense, and labor targets while fostering a positive, high-performance environment.

Qualifications include 18+ months as a retail Team Member and at least 6 months of supervisory experience. Requires ability to lift 50 pounds and work a flexible schedule including nights, weekends, and holidays.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Must be able to lift 50 pounds and work in a dynamic retail environment.
• Proficient with email, Microsoft Office, and operations-related applications.
• Demonstrates strong leadership, coaching, and mentoring abilities.

Responsibilities

• Models outstanding customer service and achieves high retail standards.
• Works with Team Leader to meet cost, margin, expense, and labor targets.
• Resolves customer questions and concerns and supports team in operations.
• Evaluates Team Member performance and serves as point person when Team Leader is absent.
• Communicates the company vision, fosters teamwork, and maintains morale.
• Directs Team Members to meet customer needs and schedules with flexibility.

Skills

High energy

Customer service

Product knowledge

Leadership

Team building

Communication skills

Problem solving

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Team Member to deliver outstanding customer service and maintain the highest standards of retail execution. The role supports Team Leaders in achieving cost, margin, expense, and labor targets while fostering a positive, high-performance environment.

Qualifications include 18+ months as a retail Team Member and at least 6 months of supervisory experience. Requires ability to lift 50 pounds and work a flexible schedule including nights, weekends, and holidays.