Retail Team Leader & Front-End Support Manager

Whole Foods Market; Sudbury (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking a capable Team Member to assist the Team Leader in daily operations, including cash management, merchandising, labor, and compliance. The role focuses on delivering exceptional customer service, maintaining high standards, and supporting team performance across the store.

Ideal candidates have 18+ months in retail and at least 6 months in a supervisory capacity, with strong communication and a collaborative mindset to promote a positive work environment.

Qualifications

• 18+ months retail Team Member experience.
• 6+ months supervisory experience.
• Ability to follow SOPs and company policies.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Resolves customer questions and requests.
• Evaluates and documents Team Member work performance.
• Provides timely performance evaluations.

Skills

Customer service

Leadership

Team building

Communication

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a capable Team Member to assist the Team Leader in daily operations, including cash management, merchandising, labor, and compliance. The role focuses on delivering exceptional customer service, maintaining high standards, and supporting team performance across the store.

Ideal candidates have 18+ months in retail and at least 6 months in a supervisory capacity, with strong communication and a collaborative mindset to promote a positive work environment.