Retail Customer Service Team Lead — Develop & Lead

TJX; Chambersburg (Franklin County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Job summary

TJX is seeking a front-of-store leader for our Chambersburg, PA location, to deliver an excellent customer experience, mentor Associates, and promote loyalty programs. You’ll model service, maintain a clean store, and lead by example.

The role requires a flexible schedule including nights and weekends, strong merchandising know-how, multitasking, and solid communication. You will train others, coordinate POS coverage, and help the team meet store goals while complying with policies.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Merchandising

Training

Job description

TJX is seeking a front-of-store leader for our Chambersburg, PA location, to deliver an excellent customer experience, mentor Associates, and promote loyalty programs. You’ll model service, maintain a clean store, and lead by example.

The role requires a flexible schedule including nights and weekends, strong merchandising know-how, multitasking, and solid communication. You will train others, coordinate POS coverage, and help the team meet store goals while complying with policies.