Retail Customer Service Team Lead

Bass Pro Shops; Saint Charles (MO); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k Retirement Savings

Paid holidays

Job summary

Bass Pro Shops in Saint Charles, MO seeks a Team Lead Customer Service to direct department associates, optimize merchandising, and ensure a memorable shopping experience. The role emphasizes staff coaching, scheduling, and maintaining pricing integrity.

The position requires 2–4 years in retail with supervisory exposure, exceptional customer service, and strong merchandising/PC skills. Benefits include medical, dental, and 401k.

Qualifications

• Minimum high school diploma or equivalent.
• 2–4 years in retail sales with supervisory exposure.
• Strong customer service, merchandising and leadership skills.

Responsibilities

• Directs department daily operations and staff activities.
• Maintains visual merchandising and pricing per directives.
• Staff scheduling, interviewing and performance input.
• Resolves customer and associate issues with HR support.
• Promotes loyalty programs and in-store services.

Skills

Retail sales experience

Supervisory experience

Customer service excellence

Merchandising

Inventory control

Communication skills

POS systems & data reports

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management systems

Job description

Bass Pro Shops in Saint Charles, MO seeks a Team Lead Customer Service to direct department associates, optimize merchandising, and ensure a memorable shopping experience. The role emphasizes staff coaching, scheduling, and maintaining pricing integrity.

The position requires 2–4 years in retail with supervisory exposure, exceptional customer service, and strong merchandising/PC skills. Benefits include medical, dental, and 401k.