Retail Customer Service Team Lead

Bass Pro Shops; Springfield (OR); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Bass Pro Cares Fund

Employee discounts

Job summary

Bass Pro Shops in Springfield, OR seeks a Customer Service Team Lead to guide department associates, drive sales, and uphold store standards. This role includes directing daily activities, coaching staff, and supporting merchandising and pricing efforts to ensure a top-tier customer shopping experience.

You will participate in interviewing, training, and performance planning, while maintaining strong product knowledge and excellent service metrics.

Qualifications

• Minimum high school diploma or equivalent.
• 2–4 years in retail sales; supervisory experience is a plus.
• Ability to calculate discounts and read reports.
• Excellent customer service and communication skills.

Responsibilities

• Direct daily activities of department associates and staff schedules.
• Assist in merchandising, pricing and plan-o-grams as directed.
• Staff recruitment, training and performance coaching.
• Maintain high level of customer service and store standards.

Skills

Sales experience

Supervisory

Interpersonal skills

Product knowledge

Data analysis

Education

High School diploma

Tools

POS systems

Inventory software

Word processing

Spreadsheets

Job description

Bass Pro Shops in Springfield, OR seeks a Customer Service Team Lead to guide department associates, drive sales, and uphold store standards. This role includes directing daily activities, coaching staff, and supporting merchandising and pricing efforts to ensure a top-tier customer shopping experience.

You will participate in interviewing, training, and performance planning, while maintaining strong product knowledge and excellent service metrics.