Retail Customer Service Supervisor — Lead & Elevate Team

Wawa, Inc; Fredericksburg (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with matching

Education Assistance Program

Paid Time Off

Paid Parental Leave

Employee Stock Ownership Plan (ESOP)

Store discounts

Job summary

Wawa, Inc is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver outstanding customer service, boost sales, and keep the store safe, organized and fully stocked.

You will train and motivate associates, collaborate with leadership to meet goals, manage cash and inventory, and ensure programs and store technology run smoothly; a 4‑day work week option may be available.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation
• Flexible availability to work weekends and holidays to meet business needs
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills
• Associates in this position have an exciting opportunity to opt into a 4-day work week

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly
• Lead, motivate, and train Associates to drive sales and performance during shift
• Ensure consistent execution of customer service programs, policies, and store technology components
• Manage cash processes, inventory, vendor check-ins, and store safety
• Maintain accurate inventory by performing regular cycle counts and smart ordering to maximize sales

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver outstanding customer service, boost sales, and keep the store safe, organized and fully stocked.

You will train and motivate associates, collaborate with leadership to meet goals, manage cash and inventory, and ensure programs and store technology run smoothly; a 4‑day work week option may be available.