Customer Service Supervisor — Lead, Coach & Elevate Sales

Wawa, Inc.; Allentown (Lehigh County); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with matching

Education Assistance Program

Store discounts

Paid time off

Job summary

Wawa, Inc. in Allentown is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work side-by-side with peer supervisors and store leaders to boost sales and maintain a safe, organized, fully stocked store.

The role emphasizes supervising Associates, driving customer service programs, and collaborating with leadership to meet store goals across sales and expenses.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Strong customer service

Relationship-building

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. in Allentown is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work side-by-side with peer supervisors and store leaders to boost sales and maintain a safe, organized, fully stocked store.

The role emphasizes supervising Associates, driving customer service programs, and collaborating with leadership to meet store goals across sales and expenses.