Customer Service Supervisor — Lead & Elevate Store Experience

Wawa, Inc.; Town of Florida (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

ESOP

Paid time off

Paid parental leave

Store discounts

Education assistance

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and help deliver outstanding service. You will work alongside peer supervisors and store leaders to boost sales, ensure safety, and keep shelves stocked.

The role emphasizes coaching Associates, maintaining strong customer relations, and executing service programs. A 4‑day work week option is available, with an hourly range and a $2 shift differential for night hours, plus comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service environments is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.

Skills

Customer service

Supervisory experience

Communication skills

Flexible availability

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and help deliver outstanding service. You will work alongside peer supervisors and store leaders to boost sales, ensure safety, and keep shelves stocked.

The role emphasizes coaching Associates, maintaining strong customer relations, and executing service programs. A 4‑day work week option is available, with an hourly range and a $2 shift differential for night hours, plus comprehensive benefits.