Customer Service Supervisor — Lead & Elevate Store Experience

Wawa, Inc.; Noblesville (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

ESOP (Employee Stock Ownership Plan)

Job summary

Wawa, Inc. in Noblesville, IN is seeking a Customer Service Supervisor (CSS) to lead a team on the sales floor, deliver outstanding service, and ensure a safe, well-stocked store. You will collaborate with peers and store leaders to meet goals in sales, costs, and Associate development.

You’ll coach Associates, manage cash, inventory and store safety, and help execute customer service programs while maintaining accurate cycle counts and smooth operations across shifts.

Qualifications

• High School Diploma or GED equivalent.
• Strong customer service and communication skills.
• Supervisory experience, ideally in retail or food service environments.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. in Noblesville, IN is seeking a Customer Service Supervisor (CSS) to lead a team on the sales floor, deliver outstanding service, and ensure a safe, well-stocked store. You will collaborate with peers and store leaders to meet goals in sales, costs, and Associate development.

You’ll coach Associates, manage cash, inventory and store safety, and help execute customer service programs while maintaining accurate cycle counts and smooth operations across shifts.