Customer Service Supervisor: Lead Store Excellence (4-Day Week)

Wawa, Inc.; Rosedale (OK); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Employee Stock Ownership Plan (ESOP)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store-level customer service, training, and shift execution in a fast-paced retail environment.

You will work closely with peers and store leaders to boost sales, control costs, and maintain a safe, well-stocked store. The role emphasizes coaching Associates, delivering consistent customer service, and implementing store programs while ensuring accuracy in cash handling and inventory.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store-level customer service, training, and shift execution in a fast-paced retail environment.

You will work closely with peers and store leaders to boost sales, control costs, and maintain a safe, well-stocked store. The role emphasizes coaching Associates, delivering consistent customer service, and implementing store programs while ensuring accuracy in cash handling and inventory.