Customer Service Supervisor - Lead, Train & Drive Success

Wawa, Inc.; Brownsburg (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, elevate customer service, boost sales, and ensure safety and organization.

You will work with peer supervisors and store leaders to drive results while training Associates and maintaining store standards. The role emphasizes supervisory experience in retail or food service, excellent customer service, and the ability to manage daily cash, inventory, and safety programs.

Qualifications

• Customer service and strong communication skills are essential.
• Supervisory experience in retail or food service is a plus.
• Ability to lead and develop Associates during shifts.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales and training.
• Lead, motivate, and train Associates to drive performance.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory and smart ordering to maximize sales.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, elevate customer service, boost sales, and ensure safety and organization.

You will work with peer supervisors and store leaders to drive results while training Associates and maintaining store standards. The role emphasizes supervisory experience in retail or food service, excellent customer service, and the ability to manage daily cash, inventory, and safety programs.