Customer Service Supervisor — 4‑Day Week Option

Wawa, Inc.; Middletown Township (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) + matching

Education assistance

Paid time off

Store discounts

Parental leave

Job summary

Wawa, Inc. in Pennsylvania is seeking a Customer Service Supervisor (CSS) to lead store teams, ensure outstanding service, and drive sales while keeping the store safe, stocked, and well organized.

You’ll work with peer supervisors and store leaders to coach Associates, implement customer service programs, and maintain accurate cash and inventory controls. The role offers competitive hourly pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 18+ years old with reliable transportation.
• Willing to work varied shifts, including weekends and holidays.
• Supervisory experience is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate and train Associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Retail experience

Food service experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Pennsylvania is seeking a Customer Service Supervisor (CSS) to lead store teams, ensure outstanding service, and drive sales while keeping the store safe, stocked, and well organized.

You’ll work with peer supervisors and store leaders to coach Associates, implement customer service programs, and maintain accurate cash and inventory controls. The role offers competitive hourly pay and comprehensive benefits.