Retail Customer Service Pro – Home Improvement Help

Lowe's Companies, Inc.; Opelika (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Companies, Inc. is looking for a Customer Service Associate in Alabama to welcome customers, guide product selection, and support day-to-day store operations.

You will assist with locating merchandise, process orders, stock shelves, and participate in cross-training across departments to ensure top-tier service. The role requires basic computer skills, familiarity with store tech, and physical ability to lift up to 25 pounds.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Bilingual (preferred)

Tools

POS systems

Smartphones/Tablets

Job description

Lowe’s Companies, Inc. is looking for a Customer Service Associate in Alabama to welcome customers, guide product selection, and support day-to-day store operations.

You will assist with locating merchandise, process orders, stock shelves, and participate in cross-training across departments to ensure top-tier service. The role requires basic computer skills, familiarity with store tech, and physical ability to lift up to 25 pounds.