Customer Service Pro — Home Improvement

Lowe's Companies, Inc.; Franklin (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

Company 401(k) match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's Companies, Inc. is hiring for a Customer Service Associate to help customers in-store with home improvement needs and product selection. You will greet customers, assist with locating products, and ensure accurate and timely order processing.

You may work across departments based on needs, learning trade-related tasks and upskilling with training programs. This role emphasizes safety, teamwork, and delivering great store experience.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Job description

Lowe's Companies, Inc. is hiring for a Customer Service Associate to help customers in-store with home improvement needs and product selection. You will greet customers, assist with locating products, and ensure accurate and timely order processing.

You may work across departments based on needs, learning trade-related tasks and upskilling with training programs. This role emphasizes safety, teamwork, and delivering great store experience.