Retail Customer Service & Operations Leader

Stop & Shop; Newington (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Associate discounts

Community impact

Job summary

Stop & Shop in Newington, CT is seeking a Customer Service Manager to oversee Front End, Online Pick-up and Cash Office operations. You will lead recruitment, training, and development while driving sales targets and ensuring service excellence.

The role requires 1–3 years of supervisory experience, a business-focused degree (preferred) and a track record of strong communication and customer service. Weekend/holiday hours may be required.

Qualifications

• 1–3 years of supervisory or leadership experience in retail grocery.
• Experience with Front End, Online Pick-up and Cash Office preferred.
• Bachelor's degree or equivalent work experience.
• Strong communication and customer service skills.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Oversee daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high standards of sanitation and safety and compliance with regulations.
• Recruit, hire and orient new staff while maintaining a high level of talent within the department.
• Direct, oversee, and evaluate training completion and development plans for all Customer Service staff.
• Foster diversity and inclusion and engage associates for a positive work environment.
• Monitor key performance metrics and identify opportunities for process optimization.
• Manage departmental budgets and financial targets to achieve profitability.

Skills

Supervisory experience

Leadership

Customer service

Communication

Multitasking

Influence

Education

Bachelor's degree in Business Administration / Retail Management

Job description

Stop & Shop in Newington, CT is seeking a Customer Service Manager to oversee Front End, Online Pick-up and Cash Office operations. You will lead recruitment, training, and development while driving sales targets and ensuring service excellence.

The role requires 1–3 years of supervisory experience, a business-focused degree (preferred) and a track record of strong communication and customer service. Weekend/holiday hours may be required.