Customer Service Manager - Retail Operations Leader

Stop & Shop; Bristol (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Career development

Professional growth

Job summary

Stop & Shop in Bristol, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office, drive service excellence and daily operations.

You will recruit and develop staff, monitor performance metrics, ensure safety and compliance, and collaborate with leaders to meet sales targets. Flexible hours including weekends and holidays are required.

The role emphasizes diversity, community engagement and delivering best-in-class service to customers.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration or related field preferred.
• Strong communication and people management skills.
• Ability to influence across functions and prioritize tasks.

Responsibilities

• Oversee daily operations of Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety compliance.
• Recruit, hire and orient new staff while maintaining strong talent within the department.
• Develop and implement training plans and performance improvement processes.
• Monitor performance metrics and drive process improvements.

Skills

Leadership

Communication

Multitasking

Customer service

Education

Bachelor's degree in Business Administration

Job description

Stop & Shop in Bristol, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office, drive service excellence and daily operations.

You will recruit and develop staff, monitor performance metrics, ensure safety and compliance, and collaborate with leaders to meet sales targets. Flexible hours including weekends and holidays are required.

The role emphasizes diversity, community engagement and delivering best-in-class service to customers.