Customer Service & Operations Lead

Stop & Shop; Glastonbury (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Associate discounts

Community focus

Job summary

Stop & Shop in Connecticut is seeking a Customer Service Manager to oversee daily operations of Front End, Online Pick-up, and Cash Office. You will drive sales targets, maintain sanitation, recruit and orient new hires, and mentor staff to deliver best-in-class service.

You'll lead performance reviews, foster diversity, manage labor relations, and monitor KPIs to optimize customer experience and profitability while maintaining a positive, inclusive work culture.

Qualifications

• 1–3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
• Strong communication, multitasking, and leadership skills.
• Ability to work flexible hours, including weekends and holidays.
• Commitment to diversity and inclusive leadership.

Responsibilities

• Oversee daily operations of Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure departments meet sales and profit targets.
• Recruit, hire, and onboard new staff; maintain a high level of staff development.
• Monitor performance and implement development plans for team members.
• Maintain sanitation, safety, and regulatory compliance across departments.

Skills

Leadership

Customer Service

Education

Bachelor's degree in Business Administration/ Retail Management

Job description

Stop & Shop in Connecticut is seeking a Customer Service Manager to oversee daily operations of Front End, Online Pick-up, and Cash Office. You will drive sales targets, maintain sanitation, recruit and orient new hires, and mentor staff to deliver best-in-class service.

You'll lead performance reviews, foster diversity, manage labor relations, and monitor KPIs to optimize customer experience and profitability while maintaining a positive, inclusive work culture.