Customer Service & Operations Manager

Stop & Shop; Colchester (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Associate discounts

Culture of diversity

Job summary

Stop & Shop in Colchester, CT is seeking a Department Manager to oversee daily operations of Customer Service, Front End, Online Pick-up and Cash Office, ensuring store standards and profitability. You will lead recruiting, onboarding and development, coach staff, enforce sanitation and safety rules, and drive exceptional customer service while optimizing processes and budgets.

This role requires 1–3 years supervisory experience, a bachelor's degree preferred, and the ability to work flexible

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery, especially in Customer Service departments like Front End, Online Pick-up and Cash Office
• Bachelor's degree in Business Administration preferred or equivalent years of work experience
• Highly motivated, results-oriented with a proven track record of success
• Strong ability to influence and communicate across functions
• Excellent multitasking, prioritization, and people-management skills
• Demonstrated leadership fostering growth and performance, with strong customer service focus

Responsibilities

• Oversee daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Recruit, hire, and orient new hires while maintaining a strong talent pool
• Monitor performance and develop associates with clear growth plans
• Maintain high standards of sanitation, safety, and regulatory compliance

Skills

Leadership

Customer Service

Communication

Retail Operations

Hiring & Onboarding

Education

Bachelor's degree in Business Administration

Job description

Stop & Shop in Colchester, CT is seeking a Department Manager to oversee daily operations of Customer Service, Front End, Online Pick-up and Cash Office, ensuring store standards and profitability. You will lead recruiting, onboarding and development, coach staff, enforce sanitation and safety rules, and drive exceptional customer service while optimizing processes and budgets.

This role requires 1–3 years supervisory experience, a bachelor's degree preferred, and the ability to work flexible