Retail Customer Service Manager - Front End & Online

Stop & Shop; Bellingham (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Culture of inclusion

Comprehensive benefits

Career development

Associate discounts

Team oriented environment

Job summary

Stop & Shop is seeking a Customer Service Manager to lead the daily operations of Front End, Online Pick-up and Cash Office, ensuring excellent service and profitability. The role emphasizes recruiting and developing staff, driving engagement, and ensuring compliance with safety standards.

The ideal candidate will have 1–3 years of supervisory experience in retail grocery, a Bachelor’s degree (preferred), and a proven track record of motivating teams and delivering results.

Qualifications

• 1–3 years of supervisory or leadership experience in retail grocery.
• Bachelor’s degree preferred or equivalent work experience.
• Highly motivated, results-oriented, self-starter with proven success.

Responsibilities

• Oversee daily operations of Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure departments meet or exceed sales and profit targets.
• Lead recruitment, hiring and new hire orientation to maintain talent.
• Develop and evaluate training for Customer Service team members.
• Manage labor relations and resolve employee issues promptly.
• Monitor performance and drive continuous improvement in service quality.

Skills

Leadership

Customer service

Communication

Multitasking

Time management

Strategic thinking

Team motivation

Education

Bachelor’s degree in Business Administration/Retail Management

Job description

Stop & Shop is seeking a Customer Service Manager to lead the daily operations of Front End, Online Pick-up and Cash Office, ensuring excellent service and profitability. The role emphasizes recruiting and developing staff, driving engagement, and ensuring compliance with safety standards.

The ideal candidate will have 1–3 years of supervisory experience in retail grocery, a Bachelor’s degree (preferred), and a proven track record of motivating teams and delivering results.